In the event of suspected fraudulent activity or transactions involving Xaru Exchange services, immediate reporting is essential for your security and the integrity of our platform. Please follow these steps:
Identify the Issue: Whether it's an unrecognised transaction on your Xaru Exchange Card, suspicious crypto wallet activity, or unusual fiat movements, identify what seems out of the ordinary.
Gather Details: Collect all pertinent information related to the suspicious activity, including transaction IDs, timestamps, amounts, and any other relevant data.
Contact Support: Reach out to our support team via email [email protected] or using a chat on the platform, providing the gathered details. Specify whether it involves a Card, Crypto, or Fiat transaction.
Prompt Response and Confidentiality: Our team will promptly investigate the matter, ensuring confidentiality and swift action to protect your assets and account security.
Your proactive approach in reporting helps us maintain a safe and secure trading environment at Xaru Exchange.