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Dispute a transaction
Updated over 9 months ago

1. Identify the Transaction:

  • Begin by clearly identifying the transaction you wish to dispute. This could involve a crypto transaction, a fiat currency transfer, or a card payment.

  • Note down the transaction ID, date, amount, and any other relevant details.

2. Review Transaction Details:

  • Before proceeding, review the transaction details thoroughly. Ensure that the dispute is valid and not due to a misunderstanding of the transaction process or terms.

3. Gather Supporting Documentation:

  • Collect any supporting documents or evidence related to the transaction. This might include transaction receipts, account statements, or correspondence related to the transaction.

4. Contact Xaru Exchange Support:

  • Reach out to Xaru Exchange's support team through your account portal or the designated support channels.

  • Provide a concise yet comprehensive description of your issue, including all the details and documentation you've gathered.

5. Await Response:

  • After submitting your dispute, wait for a response from Xaru Exchange. The support team may ask for additional information or clarification.

6. Follow Up:

  • If necessary, follow up on your dispute if you haven't received a response within the expected timeframe.

7. Resolution:

  • The support team will review your dispute and provide a resolution based on their findings and Xaru Exchange's policies.

8. Additional Actions:

  • If you're not satisfied with the resolution, ask about further steps you can take. This may include escalation procedures or additional review.

Important Note on Crypto Transactions:

  • Please be aware that once crypto transactions are confirmed on the blockchain, they are irreversible due to the nature of blockchain technology. Therefore, it's crucial to double-check recipient details and transaction amounts before initiating a transfer. Any errors in a crypto transaction cannot be rectified post-confirmation.

Note for Users:

  • It's important to initiate the dispute process as soon as you notice an issue with a transaction for timely resolution.

  • Always ensure that your communication with Xaru Exchange is through official channels to protect your account information.

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