There may come a time when you decide to close your account with XARU Cards. We have simplified the process to ensure it is as smooth and straightforward as possible. Follow these steps to initiate the account closure.
Ensure a Zero Balance:
Before requesting account closure, please ensure that your account balance is zero. All pending transactions must be completed, and any remaining funds should be withdrawn.
Contact Customer Support:
To initiate the closure, log into your XARU Cards account and reach out to our support team via email at [email protected] or through the chat feature on our platform. For clarity and faster processing, please use the subject line "Account Closure Request."
Provide Necessary Details:
In your request, include a brief reason for closing your account and any relevant feedback you may have. While not mandatory, your insights help us improve our services.
Confirmation and Processing:
Our support team will review your request and may reach out for additional confirmation. Once verified, your account will be closed, and you will receive a confirmation email.
Please ensure that all transactions are finalized and funds are withdrawn before proceeding with the closure request.
At XARU Cards, we value every member of our community. If there is anything we can do to enhance your experience, feel free to reach out to our support team for assistance.